Frequently Asked Questions:
1) How do I pay for the inflatable jumper and when is payment due?
There is a 50% deposit required on all rentals to reserve your event date and time. The balance is due on the date and at the time of your event. Payments must be paid
via cash, check or credit card. An invoice will be provided on the date of your event for your records.
Our refund policy is as follows:
a. Any cancelation outside of 14 days from the
party date will receive a full refund of deposit.
b. Any cancelation inside of 14 days from party date will result
in full forfeiture of deposit.
c. If a party is to be rescheduled, it must be rescheduled 5 days
or more prior of the original party date. Any rescheduling within
5 days of original party date will require consultation with management.
d. In the event of inclement weather, Jumps N More will work with
you to reschedule your event or if rescheduling isn't possible, we will
provide a full refund. **APPLIES TO RENTALS ONLY**
2) How do I reserve my inflatable jumper?
To reserve your jumper or inquire about dates and times, call us at (803)331-3044.
3) What age groups may use the units?
Our jumpers are designed for all ages just the maximum number of jumpers may vary. Children of like ages should jump together to avoid injury. Our 13 x 13 units can hold between 8-10 children or 3-5 adults.
4) What size inflatable jumpers are available and how much space do I need to accommodate the inflatable jumper?
We offer several different jumpers. We have several 13 x 13 jumpers, slides and obstacle courses. Please check out out pictures page to assess the sizes and space needed.
5) Are the units safe and clean?
Our units are inspected, cleaned and sanitized after each rental. The jumpers are safe as long as customers follow the safety instructions that will accompany the rental agreement. Safety instructions will also be explained to you at the time of setup. Each unit has a safety step entrance to prevent falling while entering or exiting the unit. The entrance is made with a small opening to prevent children from falling out while making it easy to exit in the event that unit deflates. All units have lots of net windows to allow adults to closely supervise the children. Ourunits are also tied down or sandbagged for extra stability.
6) Do we need a power outlet nearby?
We will need a power outlet within 50 ft. of the jumper for power. If the electrical outlet is further than 50 ft, the customer will assume liability for the blower if we extend the power source with multiple extension cords. Customers may use a generator if they are not near any power outlets however, we do not provide generators.
7) Do you provide attendants with the inflatable jumper?
Generally, we do not provide attendants to stay with the jumpers. We can offer attendants for an additional fee.
8) How far in advance should I reserve the inflatable jumper?
Our jumpers rent frequently, so as soon as you have a date for your occasion you should make your reservation to make sure your date and time are reserved.
9) What if problems arise with the inflatable jumper during my event?
Do not worry! Problems rarely occur with the use of the inflatable jumper as we take great care in setting up our units for each event. However, should a problem arise, you will be provided with an emergency number to call.
10) Do you provide inflatable jumper service to local city or county parks?
We will provide service just about anywhere. However, certain permits and reservations are usually required for city or county parks. Some parks may not have electricity, but check with the individual park to find out specific rules and regulations.
11) Where can the inflatable jumper be set up and on what type of surface?
We can set the units up on grass, concrete and even indoors. For indoor use, you must check for a clearance of 20 ft.
12) What if it rains or is very windy on the day of my event?
We do not operate our bouncers in rain or wind (25 mph or more) for safety reasons. If the weather is questionable, you may call before the event and we will give you the option to cancel and reschedule for another day. If you decide to proceed with your event and set up has begun, and it begins to rain, a refund will not be given.
13) Can the inflatable jumper stay overnight for pick-up the next day?
We do not typically allow our units to remain at a location overnight. Exceptions are made in rare occasions when a customer rents the unit for multiple days and a secure location with a fence at least 4 ft. high that has a lock. Jumps-N-More reserves the right to cancel any overnight stay of the inflatable jumper if they feel conditions are not safe for their equipment.
14) Can I move or shift the inflatable jumper to a location that I think is more desirable?
Inflatable jumpers may not be moved from original set-up locations under any circumstances, except by authorized personnel of Jumps-N-More of Columbia. If a inflatable jumper is moved and damage results, customer will be liable for cost of repair or replacement of the inflatable jumper.
15) Are the concession machines clean and do I have to clean the concession machines at the end of my event?
Yes, we clean the concession machines after each rental and sanitize them with restaurant quality santizer. The customer is not required clean the machines at the end of the event. We do that for you.
16) If I run out of supplies before the end of my event, can I obtain additional supplies?
The customer will receive an emergency number at the beginning of their event. If the customer runs out of concession supplies, additional supplies can be provided at an additional charge.